Terms & Conditions

1. Acceptance of Terms

Welcome to Dairy Fresh. These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("User," "Subscriber," "Rider," or "Tester") and Dairy Fresh / Naqsh Imprints ("Dairy Fresh," "we," "us," or "our").

By downloading, installing, accessing, or using the Dairy Fresh mobile application (com.naqsh.dairyfresh), web portal, or downloading pre-release Android APK binaries, you agree to be bound by these Terms. If you do not agree, do not install or use the platform.

2. Description of Service

Dairy Fresh provides a technology-driven subscription and logistics platform connecting local dairy farming facilities with households and commercial entities. The service incorporates automated daily milk quota management, route scheduling for early-morning delivery riders, real-time dispatch tracking, and contactless geofenced proof of dropoff.

3. Subscriptions, Quota Edits & Dawn Cutoffs

To ensure raw milk is bottled, chilled, and routed accurately each morning, subscribers must abide by the following operational deadlines:

• 10:00 PM Evening Cutoff: Customers may adjust their daily milk quota (e.g., increase Cow milk or reduce Buffalo milk) or request one-off additional bottles up until 10:00 PM local time for the following morning's delivery. Modifications made after 10:00 PM take effect on the second subsequent morning.
• Dawn Delivery Window: Standard morning deliveries are scheduled between 5:00 AM and 7:00 AM. Customers are responsible for ensuring clear, safe access to their gate, doorstep milk crate, or drop box during this window.
• Vacation Pause: Subscriptions may be frozen without penalty using the in-app Vacation Mode. Pauses must be activated before the 10:00 PM cutoff on the evening preceding the first vacation day.

4. Bottle Returns & Deposit Policy

To foster environmental sustainability, Dairy Fresh utilizes reusable food-grade glass bottles and heavy-duty delivery crates.

• Empty Bottle Exchanges: Customers agree to rinse empty glass bottles and place them in their designated doorstep drop box for collection by the delivery rider on the subsequent morning.
• Bottle Ledger & Deposit: An active deposit ledger is maintained within your account. Missing or unreturned glass bottles exceeding reasonable tolerances will incur a replacement fee billed to your monthly invoice.
• Hygiene Standards: All returned bottles undergo multi-stage industrial sanitization and heat treatment at our processing depot prior to reuse.

5. Multi-Role Obligations & Acceptable Use

Access to Dairy Fresh is segmented by Role-Based Access Control (RBAC). Each user must adhere to their role obligations:

• Customers: Must provide accurate address geolocations, ensure pets are secured during dawn hours, maintain clean drop bins, and promptly report delivery discrepancies through the app.
• Field Riders: Must maintain valid motorcycle licenses, wear high-visibility safety gear during dawn shifts, follow sequenced delivery paths, and execute doorstep QR scans strictly within the enforced 20-meter GPS geofence threshold. Falsifying drops or bypassing the geofence results in immediate termination of rider privileges.
• Dispatch Coordinators: Must maintain active monitoring during morning shifts, reassign disrupted routes fairly, and reconcile warehouse bottle returns accurately.
• Administrators: Must safeguard user data, enforce audit integrity, and preserve operational confidentiality.

6. Beta Testing Agreement (Internal Testers)

If you are installing or testing pre-release APK builds (such as v1.0.0+10 and earlier milestones distributed via this website):

• Evaluation License: You are granted a limited, personal, non-exclusive, non-transferable, revocable license to test the pre-release software solely for evaluation, debugging, and feedback purposes.
• "AS-IS" Pre-Release Software: Beta builds may contain software bugs, memory anomalies, incomplete features, or synchronization glitches. You acknowledge that installation is performed at your own discretion.
• Strict Confidentiality: You agree not to disclose, share, distribute, review publicly, or publish screenshots, APK installation files, or unannounced features to third parties without prior written authorization from Dairy Fresh management.
• No Reverse Engineering: You shall not decompile, disassemble, reverse engineer, or extract private signing keystores or service account credentials embedded within test packages.
• Feedback Submission: Any bug reports, UX suggestions, or performance feedback you submit become the exclusive intellectual property of Dairy Fresh with no royalty or compensation obligations.

7. Billing, Invoicing & Payments

Subscribers are billed on a weekly or monthly cadence according to delivered quantities recorded in the immutable digital delivery log.

• Verified Quantities: Invoices reflect only successfully verified deliveries confirmed by the rider's geofenced QR scan. If a delivery was missed or marked undelivered, no charges accrue.
• Payment Deadlines: Invoices must be settled within seven (7) business days of issuance via supported digital payment methods (Direct bank transfer, mobile wallet, or cash collection where applicable).
• Suspension for Non-Payment: Accounts with outstanding balances past due may be paused from dawn dispatch until payments are cleared.

8. Intellectual Property Rights

All title, ownership rights, and intellectual property rights in and to the Dairy Fresh application, logos, bottle-and-leaf trademarks, UI designs, codebases, and documentation belong exclusively to Dairy Fresh and Naqsh Imprints. Nothing in these Terms grants you ownership or licensing beyond the limited operational usage authorized herein.

9. Limitation of Liability & Force Majeure

To the maximum extent permitted by applicable law:

• Dairy Fresh shall not be liable for indirect, incidental, punitive, or consequential damages resulting from delayed milk deliveries, software interruptions, or hardware malfunctions.
• Force Majeure: Dairy Fresh is excused from delivery commitments in the event of severe weather emergencies (floods, dense fog rendering roads impassable), road blockages, civil disturbances, or agricultural quarantine disruptions beyond our reasonable control. Customers will receive proactive push alerts in such instances.

10. Termination & Suspension

Dairy Fresh reserves the right to suspend or terminate any user account, rider assignment, or tester participation at any time without notice for violation of these Terms, abusive behavior toward morning field staff, deliberate bypass of geofenced drop controls, or commercial breach.

11. Inquiries & Legal Contact

For questions regarding these Terms, subscriber agreements, or beta testing credentials, please contact our legal and operations team: